Shipping Policy

1. Overview & Serviceable Area

At Pigot Agricutue, we strive to deliver your orders accurately, in good condition, and always on time. We ship to over 29,000+ pin codes across India using trusted logistics and courier partners (e.g., Delhivery, BlueDart, DTDC, Xpressbees).

Pin Code Verification: Customers can check delivery serviceability at checkout by entering their 6-digit delivery pin code. If your pin code is unserviceable, our system will notify you before order placement.

2. Order Processing & Dispatch Timelines

Processing Time: All orders are processed within 1 to 2 business days (Monday to Saturday, excluding national and public holidays).

Cut-Off Time: Orders placed before 2:00 PM IST on working days are dispatched the same day or next business day. Orders placed after 2:00 PM IST or on Sundays/public holidays will be processed on the next business day.

3. Estimated Delivery Timelines (Pan-India)

Delivery times are calculated from the date of dispatch, not the date of order placement:

Delivery Zone Region Covered Estimated Delivery Time
Zone A (Local) Mumbai, Thane, Navi Mumbai 1 – 2 Business Days
Zone B (Regional) Rest of Maharashtra & neighboring regions 2 – 3 Business Days
Zone C (Metro to Metro) Major Metros (Delhi NCR, Bengaluru, Kolkata, Chennai, Hyderabad, Pune) 2 – 4 Business Days
Zone D (Rest of India) Tier-2 & Tier-3 Cities, towns, and rural areas 4 – 7 Business Days
Zone E (Special Regions) Jammu & Kashmir, North-East India, Andaman & Nicobar, Lakshadweep 7 – 10 Business Days

4. Shipping Charges & Free Shipping Thresholds

Prepaid Orders:

  • Free Shipping: Applicable on all orders above ₹[e.g., 499 or 999].
  • Standard Shipping Fee: Flat ₹[e.g., 50 or 70] for orders below the free shipping threshold.
  • Express / Same-Day Shipping (Mumbai Only): Available at checkout for select Mumbai pin codes at a flat rate of ₹[e.g., 120].

5. Cash on Delivery (COD) Terms

  • Availability: COD is available on eligible pin codes up to a maximum order value of ₹[e.g., 5,000].
  • COD Convenience Fee: A non-refundable handling charge of ₹[e.g., 40–60 or 2%] applies to all COD orders.
  • Verification: To ensure successful delivery, COD orders may require verification via SMS, WhatsApp, or phone call prior to dispatch.
  • Failed Delivery / Non-Acceptance: Couriers will attempt delivery up to 3 times. If payment is refused or the customer is unreachable, the shipment will be returned to origin (RTO). Repeat COD cancellations may result in COD restriction on future orders.

6. Order Tracking & Communication

Once dispatched, an automated Air Waybill (AWB) / Tracking Link will be sent via SMS, Email, and WhatsApp.

You can track your package live using the provided link.

7. Damaged, Lost, or Tampered Shipments

  • Visual Inspection: If the outer packaging appears physically damaged, tampered with, or unsealed upon delivery, do not accept the package and inform the delivery agent immediately.
  • Reporting: Report damaged or missing items within 24 to 48 hours of delivery with unboxing videos/photos by contacting us at [Support Email / Phone Number].
  • Lost Packages: If a shipment is marked "Delivered" but you haven't received it, or if it is stuck in transit past the SLA, contact our support team immediately for verification with the logistics partner.

8. Address Changes & Order Modifications

Address changes or order cancellations are permitted only before the order is dispatched.

Once a tracking number is generated, we cannot alter the delivery address. If a shipment is redirected or returned due to an incorrect/incomplete address provided by the customer, additional re-shipping charges will apply.

9. Contact Us

For any queries related to shipping, tracking, or delivery issues, reach out to our team:

Email
faizan@pigotplatform.in
Phone / WhatsApp
+91 97029 45555
Operating Hours
Mon – Sat, 10:00 AM – 6:00 PM IST
Dispatch Location
M5 THE GURUPRASAD CO-OP, 40 HANUMAN ROAD, Hanuman Road, Mumbai, Mumbai-400057, Maharashtra.